Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at daimafernandez79@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at daimafernandez79@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at daimafernandez79@gmail.com.
Refund & Return Policy
At Fuego & Velvet: Brews & Blooms, every candle and floral creation is handcrafted with care and intention. Because of the artisan and perishable nature of our products, we have the following policy:
All Sales Are Final on Used or Opened Items Due to health and safety standards, we cannot accept returns on candles or home fragrance items that have been lit, used, or opened.
Damaged or Defective Items If your order arrives damaged or defective, please contact us within 7 days of delivery at [your email] with:
- Your order number
- A photo of the damaged item and packaging
We will gladly offer a replacement or store credit at no additional cost to you.
Unopened Items Unopened, unused items in original packaging may be returned within 14 days of delivery for store credit. Return shipping costs are the responsibility of the customer.
Order Cancellations Orders may be cancelled within 24 hours of purchase for a full refund. After that window, orders may already be in production.
For any questions, reach us at [daimafernandez79@gmail.com] — we're happy to help.